FAQ'S

Where is your store located?

We have several stores located in the US for all of your Only Heart’s needs. To learn more about store locations please visit our shops page here: Our Shops

 Is your full collection available Online?

We offer a carefully curated selection of styles from the season along with exclusive styles, best sellers and styles hand-picked by our designers.

 

 

Can I cancel my order?

Here at Only Hearts we aim to fulfill orders as soon as we receive them. We understand that mistakes may happen or something may come up where you no longer need the merchandise. We try to accommodate customers as best as possible, however the window for cancellation is very small. If the order status is in "processing" we may be able to cancel it before the warehouse receives it. If the order status is "awaiting fulfillment" or has been shipped we unfortunately will not be able to cancel your order. 

How do I check on the status of my order?

On the top right, menu bar select “login”. Once you are logged into your account select “account” you will be redirected to your account page. On the right side there will be menu options, select “order status”

How do I determine my size?

Bust

Take measuring tape and lay it over the fullest part of your bust. Measure under your arms at the fullest part of your bust line, keeping the tape level with your Shoulders

Waist

measure the waist where the body bends.  It helps to bend side to side to identify exactly where to measure.

Hip

Measure the hips at the fullest part, usually around the seat.

 Once you determine your measurement, compare it to the

size chart to select the best size.

Do you have gift cards?

We have E-Gift cards for all occasions! The best part? Recipients receive it instantly! Check out our gift card options here: E-Gift Cards

 

 

Processing Time

Here at Only Hearts, we aim to ship all in stock orders within 1-3 business days of orders being placed. All orders are processed Monday-Friday, excluding all major holidays. All items are subject to availability. An email confirmation will be sent when your order is successfully placed.

Refused shipments

If you refuse a shipment from Only Hearts, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.

Gifts

If the order is a gift, the cost of the item will still be included on the customs form.  To prevent penalty by law we are required by customs authorities to declare the value of all parcels.

 

Returns & Exchanges

We pride ourselves in offering some of the best inner outwear you can find and ultimately want you to love your purchase. Sometimes, things just don’t work out as planned and we understand. Only Hearts gladly accepts returns on most unworn, unwashed, damage free items within 15 days of the original ship date. All Sale items, all underwear bottom, bodysuits, bra-undies sets are FINAL SALE AND NOT ELIGIBLE FOR RETURN.

All final sale items that are returned will be sent back to the customer at their expense. 

Returns and exchanges must post marked within 15 days of original ship date. Orders post marked after the outlined time will receive a store credit. Orders post marked after 30 days will be returned to the customer at customers expense. 

All requests for refunds must be accompanied by the original receipt of purchase and or return form included in your shipment.

Without a receipt/return form, we will gladly exchange or issue a store credit on eligible unworn, unwashed, damage free merchandise. 

Merchandise cannot be returned at Only Hearts store locations and must be returned to address specified on the RA attached to the invoice.

Once returns/exchanges are received please allow up to 14 days for a refund or exchange to be processed.

Shipping and handling costs are not refundable.

You can ship your return back with the courier of your choice. We encourage customers to keep their return shipping tracking number as we are not responsible for any lost, damaged or stolen packages.

 All returns must be sent to:

Only Hearts - Website

327 West 36th Street Floor 9

New York, NY 10018

 

Incorrect item

We do our best to have orders shipped timely and accurately. Mistakes do happen sometimes and when they do we want to know right away so we can have it rectified. If an item was received incorrectly please contact us at web@onlyhearts.com or give us a call at 212-268-0886 ext 16

Damaged Items

We pride ourselves in the quality of our garments and are sure to inspect all orders before they are shipped. You may notice a defect that we did not. All damages must be reported within 3 days of delivery date by contacting web@onlyhearts.com or giving us a call at 212-268-0886 ext 16. We will do our best to rectify in a timely manner.