- Shipping & Returns
Shipping & Returns
All returns must be sent to:
Only Hearts attn. Website
134 West 37th Street Floor 9
New York, NY 10018
Only Hearts will gladly accept returns of unworn, unwashed, undamaged or defective merchandise for a full refund within 30 days of the original purchase.
Returns and exchanges must be received within 30 days of date of delivery.
All requests for refunds must be accompanied by the original receipt of purchase.
Sale merchandise is final sale.
Please note that all underwear, bodysuits, and one-pieces are final sale without exceptions.
Without a receipt, we will gladly exchange or issue a store credit on unworn, unwashed, undamaged or defective full-price merchandise.
Jewelry is finale sale.
Merchandise cannot be returned at Only Hearts store locations and must be returned to address specified on the RA attached to the invoice.
Once returns/exchanges are received please allow up to 14 days for a refund or exchange to be processed.
Shipping and handling costs are not refundable.
We are not responsible for any lost or stolen packages.
Shipping Policy and Rates
We usually ship in-stock items within 1-3 business days (Monday-Friday) from our warehouse in New York via UPS, excluding major holidays. Ground shipping typically has a transit time of 1-8 business days, depending on your location. Expedited shipping methods such as UPS 2nd Day Air and Next Day Air ship the same day for in-stock orders placed by 1:00pm EST. Other International rates are shown in the chart below.
INTERNATIONAL SHIPPING: International shipments are shipped via USPS
PLEASE READ THE FOLLOWING CAREFULLY BEFORE PLACING YOUR INTERNATIONAL ORDER:
- Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
- All orders shipped internationally are final sale.
Rates for Shipping and Handling
Rates for shipping and handling are based off of a live quote via UPS and USPS determined by package weight and delivery location.