Loading... Please wait...

Shipping & Returns

 

two-pianos.png

 Processing Time

Here at Only Hearts, we aim to ship all in stock orders within 1-3 business days of orders being placed. All orders are processed Monday-Friday, excluding all major holidays. All items are subject to availability. An email confirmation will be sent when your order is successfully placed.

Domestic Shipping

We offer many shipping options to accommodate our customers’ needs. Please see below chart to find the most suitable method of shipping.  Please note, shipping times are in addition to the processing time.

Service

Rate

Estimated Delivery

NYC Midtown West Pick-Up

FREE

NYC/NJ/CT Customers - An email will be sent when order is ready for pick-up. *Orders must me picked up within 10 business days of pick up confirmation. If orders are not picked up within outlined time a $4.99 shipping fee will be applied and order will be shipped USPS flat rate.*

USPS Flat Rate

$4.99

3-12 Business Days (depending on weight of package, tracking info may not be available)

UPS Ground

Cost based on weight/location

1-6 business days

UPS 2-Day Air

Cost based on weight/location

2 business days

UPS Next Day

Cost based on weight/location

1 business day. *Orders placed by 12PM EST ship same day

International Shipping

We ship Worldwide! All orders shipped outside of the United States are shipped via USPS International and may be subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Only Hearts and are to be paid by the recipient upon delivery.

Service

County

Estimated delivery time

USPS International - $45

Canada

3-14 business days

USPS International - $45

UK & All other countries

7-14 business days

 Possible delays

When the parcel reaches the destination country, it may be subject to customs delays due to standard clearance procedures of the receiving country. This is beyond the control of Only Hearts and any original shipping time estimates.

Refused shipments

If you refuse a shipment from Only Hearts, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to us.

Gifts

If the order is a gift, the cost of the item will still be included on the customs form.  To prevent penalty by law we are required by customs authorities to declare the value of all parcels.

 

Returns & Exchanges

 All returns must be sent to: 

Only Hearts - Website

134 West 37th Street Floor 9

New York, NY 10018

We pride ourselves in offering some of the best inner outwear you can find and ultimately want you to love your purchase. Sometimes, things just don’t work out as planned and we understand. Only Hearts gladly accepts returns on most unworn, unwashed, damage free items within 15 days of the original ship date. All Sale items, all underwear bottom, bodysuits, bra-undies sets are FINAL SALE AND NOT ELIGIBLE FOR RETURN.

All final sale items that are returned will be sent back to the customer at their expense. 

Returns and exchanges must post marked within 15 days of original ship date. Orders post marked after the outlined time will receive a store credit. Orders post marked after 30 days will be returned to the customer at customers expense. 

All requests for refunds must be accompanied by the original receipt of purchase and or return form included in your shipment.

Without a receipt/return form, we will gladly exchange or issue a store credit on eligible unworn, unwashed, damage free merchandise. 

Merchandise cannot be returned at Only Hearts store locations and must be returned to address specified on the RA attached to the invoice.

Once returns/exchanges are received please allow up to 14 days for a refund or exchange to be processed.

Shipping and handling costs are not refundable.

We encourage customers to keep their return shipping tracking number as we are not responsible for any lost, damaged or stolen packages.

 

 

 

 

‚Äč